Philosophy

It guides our actions, keeps our attitudes in check, and ensures that we stay focused on what really matters to us.

We share this with all members of the MTM family as we expect them to understand what keeps MTM unique and the role that each of them has in bringing this vision to life-every day.

  • We are regarded as the premier, high-end lodging management company for distinctive properties wanting to retain their individual identities.

  • We have 15-20 management agreements for full service, luxury lodging facilities. While our roots are in the Northwest, we now operate on both coasts and in the Midwest.
  • We are valued by visionary owners and developers because we manage for the long term; we drive and maximize asset value, financial and quality performance; and we understand the connection between respect, integrity, ethics, hard work, the human spirit, profit, and quality. We invite, rather than discourage, owner participation and involvement with MTM’s activities at the property level. Our property owners are our primary customer constituency. They are also our friends.
  • Our managed properties are valued by discerning travelers for their personalized and efficient service, extraordinary facilities and amenities, and their commitment to delivering an experience of “WWF” - Wow, Whimsy, and Fun. Being positively memorable is our key to differentiation.
  • We are active in the communities we serve. We think and act locally, and appeal globally.
  • We steward the environment wherever and whenever possible.
  • We are technologically advanced in the areas of distribution, e-marketing, CRM, and the in-room guest experience. But we don’t substitute technology for warm and sincere human contact in the delivery of personalized service.
  • We are sought after by prospective employees because of our organizational values, high standards, continuous learning environment, compassion, and leadership by example. We “walk our talk”. We aspire to be among the industry’s best teachers and coaches.
  • We are selective about with whom we do business, aligning ourselves only with quality people and institutions.
  • We are a collection of great properties, not a chain. We are committed to helping our sibling properties. We understand and promote synergy.
  • We are passionate about our company and the properties we manage.
  • We are the best in the markets we serve.
  • We are having fun.
  • NDNA + WWF = MTM